Refund Policy
When and how CostumeWalk AI refunds payments and credits
CostumeWalk AI is operated by TrendReel AI. Every video is rendered on demand for your photos, so refunds follow the rules below. They are part of our Terms of Service.
Automatic refunds
You don't need to ask for these. We refund in full, automatically, when:
- your photo is rejected in review (for example it shows a minor, a celebrity or no clear face);
- the video fails to render after our automatic retries.
A single video paid at checkout is refunded to the card or wallet you paid with. A video paid with credits gets its credits back in your balance. We email you when it happens.
Delivered videos
There is no free preview, and we don't refund a video that was delivered as ordered because you dislike the creative result, except where the law requires it.
If a delivered video is clearly broken (it won't play, it's cut short, or it shows the wrong template or costume), email us and we'll re-render it or refund it.
Credit packs
Credit packs are one-time purchases. Credits don't expire, have no cash value and can't be transferred. If you bought a pack by mistake and haven't spent any of its credits, email us and we'll look at it.
How to ask
Email support@costumewalkai.com from the address you used at checkout, with your order link or ID. Payments are processed by Creem as merchant of record; approved refunds go back to your original payment method and usually show up within 5–10 business days, depending on your bank.